TCH Care is implementing personalized care plans that cater to each participant’s unique needs and aspirations. This will involve regular feedback collection using Score cards, reviews of waiting lists, continuous refinement of services to optimise supports.
We hope you had a positive experience with us, and we look forward to welcoming you back again soon. Please provide us with your feedback about the quality of services you have received.
We appreciate your support for our business and want to ensure we have met your expectations. This feedback is coded, not identifiable and it helps us improve our customer experience.
Please rate our performance using the scoring options provided below. For not acceptable or not happy at all scores TCH Care will contact you to take corrective action.
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We treat our participants with respect and dignity, offering choice and control. Our purpose is to improve the care needs and health outcomes of our participants and communities.
TCH Care acknowledges Australia’s Indigenous traditional owners of the land where we work and live. We recognise the Aboriginal and Torres Strait Islander Peoples, their connection to lands, waters, and Community. We pay our respects to Elders past, present and emerging.